Shipping Policy
How much is shipping?
Shipping costs vary based on order weight, dimensions, destination, and chosen shipping method. Exact costs are calculated at checkout.
What shipping methods do you offer?
Smart Racing Products offers Standard Ground, Expedited, and Next-Day shipping options. Our preferred carrier is UPS but may vary by location.
Do you have a minimum order?
No, we do not require a minimum order amount.
Do you offer rush shipping?
Yes, we offer Expedited and Next-Day shipping options at checkout.
How long does it take to process and ship my order?
Orders are processed within 1-2 business days. Shipping time will vary based on the selected method.
Where are you located? How long does shipping take?
We are based in Frankfort, Michigan. Shipping time depends on the destination and method selected at checkout.
Will you provide tracking information?
Yes, tracking details will be emailed to you once your order ships.
If I pay by credit card, will you charge my card once the item has shipped?
We charge your card at the time of order. For security reasons, we do not keep credit card information.
If I ordered a part that’s out of stock, when will it ship?
If you’ve ordered an out of stock or back ordered item, the Smart Racing Products Team will notify you ASAP with an estimated restock date and shipping timeline.
Can you ship my order to multiple addresses?
No, we currently only ship to one address per order. If you have a special circumstance, contact us at sales@smartracingproducts.com.
Do you ship to AK, HI, and US territories?
Yes, we ship to Alaska, Hawaii, and US territories. Not all shipping options are available and additional shipping fees may apply.
Do you ship to PO Boxes or APOs/FPOs?
Yes, we usually can ship to PO Boxes and APO/FPO addresses via USPS. Please contact us before you order to verify.
Do you ship internationally?
Yes, we offer international shipping. Additional duties and taxes may apply and Smart Racing Products is not responsible for any of those fees.
Do you ship hazardous items?
Some hazardous items may be restricted. Please contact us for specific details before ordering.
Do you ship oversized parts?
Yes, but be aware that oversized parts may require special handling and additional shipping fees. Any additional fees are the responsibility of the customer.
What happens if you ship the wrong part?
We hope this never happens, but if it does, please contact us immediately. We will arrange for a return and ship the correct part as soon as possible.
What happens if the part is damaged during shipping?
If your order arrives damaged, contact us immediately with photos, so we can assist with a resolution.
How can I be sure you’re shipping me products that will fit my vehicle?
Our alignment products fit most vehicles. However, if you have questions about fitment, please contact us prior to ordering. We're happy to help you order the correct part or kit for your vehicle.
What happens if the part doesn’t work with my vehicle?
If the part does not fit as expected, please refer to our return policy for instructions.
What if my address changes before my order ships? Can I change where you send my shipment?
If your address changes, contact us immediately. Address changes may not be possible once an order is processed. If your order has already been processed, you may need to contact the carrier to update your shipping address.
What if I never receive an order?
If your order does not arrive within the estimated timeframe, please refer to your tracking number. Please make sure you will be there to receive your package and ensure you have a secure place to have your package delivered. Unfortunately, the carrier is not responsible for a package after it’s delivered, and we do not cover loss after delivery. Smart Racing Products cannot be liable for stolen deliveries.
What happens if I refuse the shipment?
Please do not refuse a shipment. Refusing a shipment means the order will be returned to us, which can delay a refund and cause additional charges such as restocking fees and return shipping costs. If you'd like to return your part, accept the package and start the return process.
