FAQs
Q. What happens if you send me the wrong part?
A. We hope this never happens, but if it does, please contact us right away at sales@smartracingproducts.com, so we can correct this for you.
Q. How long does it take for a part to arrive at my door?
A. Most orders are processed and shipped within 1 to 2 business days, but shipping times may vary.
Q. What happens if I need to return or exchange a part?
A. Email our customer service desk at sales@smartracingproducts.com to advise us of the reason for return or exchange. We will issue the required "RETURN AUTHORIZATION NUMBER" (RMA) and email it to you. See our Return Policy for more details.
Q. What if the part is broken or damaged during shipping?
A. If your order arrives damaged, file a claim with the carrier then contact us immediately with photos, so we can assist with a resolution.
Q. Do you ship outside the US?
A. Absolutely! Please see our Shipping Policy for more details.
Q. Do you offer express/expedited shipping?
A. In most cases, yes. Give us a call to place a rush order at +1 (231) 409-1155.
Q. What shipping methods do you offer?
A. We usually ship Smart Racing Products offers Standard Ground, Expedited, and Next-Day shipping options. Our preferred carrier is UPS but may vary by location.
See our shipping policy for more details.
Q. Can I track my package?
A. Yes, as soon as your order is ready for shipment, you’ll receive your tracking number via email.
Q. What do I do if I need to cancel my order?
A. You may cancel your order any time before it ships. If we've shipped your order, you'll need to follow our standard Returns procedures.
Q. How can I be sure the part I need will fit my vehicle?
A. Smart Racing Products adjust to most vehicles. If you have any questions about fitment, please contact us prior to ordering.
Q. What happens if I order the wrong item?
A. If you realize you've ordered the wrong part, please contact us at +1 (231) 409-1155 immediately. If we've shipped your order, you'll need to follow our standard Returns procedures.
Q. Do I need to have an account to order a part?
A. No, you can checkout as a guest. However, creating an account makes it easier to view and manage your order history.
Q. What payment methods do you accept?
A. We accept credit cards, Apple Pay, and Google Pay.
Q. How do you protect my credit card information?
A. All customer information is strictly private and confidential. All online orders are encrypted using SSL. You can also elect to pay via PayPal, which adds an additional layer of security.
Q. How do replacement parts affect my vehicle’s warranty?
A. The short answer is they don’t.
The long answer? It’s actually against federal law to void a warranty for use of an aftermarket part. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.
Q. What if I want to talk to a real person about my order?
A. Please call (231) 409-1155 during business hours.
Q. What are your Customer Service hours?
A. You may order online 24/7 or send us an email to sales@smartracingproducts.com. You can also try our chat box.
Q. Do you ever offer coupons or discounts?
A. Sometimes. Sign up to receive our newsletter or follow us on Facebook, Instagram or sign up for our newsletter to be the first to know about coupons, discounts, and special offers from our manufacturers.
Q. Do you charge sales tax?
A. It depends on your location. For US and international orders, you may incur taxes and fees based on your shipping location.
